Delivery and cancellation.
Last updated 28 October 2026.
Digital delivery only
ChessUrge sells digital credits for analysis, bot games and platform features. There is no physical product and nothing is shipped. Credits are added to your ChessUrge account after the payment provider confirms the payment, normally within seconds.
Where to see your credits
Your available balance is shown in the header and on the credits page, together with a ledger of every purchase, grant, spend and automatic restoration. Credits are stored to nine decimal places and displayed to two.
If credits do not arrive
If a payment succeeded but the credits are missing after 24 hours, email admin@chessurge.org from your account address with the Razorpay payment ID, amount and date. We will verify the payment and add the credits or correct the ledger. Never send card numbers or CVV by email.
Cancellation
All credit purchases are final. Because credits are delivered immediately and are consumed on demand, you cannot cancel a completed purchase or withdraw unused credits as cash. Closing your account does not create a right to a refund. See the refund policy.
Failed analysis
If an analysis or bot move fails because of a platform error, the affected credits are restored automatically. This is a service correction, not a cancellation or refund.